Refund Policy

This Refund Policy describes how Credex Healthcare LLC (“Credex”) handles fees for its services.

If you have a signed agreement with Credex, the terms of that agreement control over this policy.

Credentialing, Enrollment, and Licensure Services

Fees for credentialing, payer enrollment, and licensure services are due in full when you engage us and before work begins. These fees pay for our administrative work, including onboarding, file setup, preparation, submission, and follow-up. They are earned when paid and are non-refundable. They do not depend on the outcome of any application, including approval, denial, processing time, effective date, or reimbursement, all of which are decided by payers, licensing boards, and other third parties outside our control. Credex records its work on each file, including intake, submissions, and payer follow-up, and will provide a written status update on request.

The only exceptions are:

• If Credex ends an engagement without cause before submitting an application, we will refund the fee for any application not yet submitted.
• Where a refund is required by applicable law.

If a project’s scope changes, Credex may, at its sole discretion, apply all or part of the fee toward another payer panel or toward other Credex services. Any such credit is a courtesy, is not a refund, and has no cash value. Unused credits expire twelve (12) months after they are issued.

Medical Billing and Revenue Cycle Management

Billing services are invoiced monthly under your Medical Billing Services Agreement, based on collections received. Questions about the calculation of an invoice must be raised in writing within the time stated in your agreement. Service fees are not refundable because of payer denials, payment delays, or claim outcomes.

Third-Party Fees

Fees charged by payers, licensing boards, credentialing verification services, clearinghouses, fingerprinting or background-check vendors, and other third parties are not Credex fees and are not refundable by Credex.

How to Request a Refund

If you believe you qualify for a refund under this policy, send a written request to support@credexhealthcare.com within thirty (30) days after the invoice date, or within thirty (30) days after the event giving rise to the request if later. Include your name, practice name, invoice number, and the reason for your request. Credex will respond in writing within ten (10) business days. Approved refunds are returned to the original payment method.

Payment Terms

Payment is due when you engage our services and receive our invoice, unless otherwise agreed in writing. Recurring maintenance or monthly services are billed once the initial project is complete.

Recurring Maintenance and Monthly Services

Recurring maintenance and other monthly services renew automatically each month at the fee stated in your invoice or agreement and are charged on or about the same day each month to the payment method on file. You may cancel at any time by written notice to support@credexhealthcare.com at least fifteen (15) days before your next billing date; cancellation takes effect at the end of the current billing period. Fees for a billing period that has already begun are not refunded or prorated. Credex will send a receipt for each charge and will notify you in writing at least thirty (30) days before any increase in a recurring fee.

Statement Descriptor

Card charges from Credex appear on your statement as “CREDEX HEALTHCARE 833-477-1261”. If you do not recognize a charge, please contact us before contacting your card issuer.

Payment Disputes and Chargebacks

If you have a concern about a charge, please contact us first at support@credexhealthcare.com and allow fifteen (15) business days for us to review it and respond. Initiating a credit card chargeback or payment reversal without first giving us that notice, or for fees that have been earned under this policy, is a breach of our Terms and Conditions and of any signed agreement. You remain responsible for the disputed amount, plus any chargeback and payment processor fees, collection costs, and reasonable attorneys’ fees Credex incurs, and Credex may pause work on your account while the dispute is open. To respond to a dispute, Credex may provide its payment processor and your card issuer with records of your agreement and acceptance, invoices, payments, communications, and services performed. Credex does not include patient health information in these submissions. The dispute resolution procedures in your signed agreement, or in our Terms and Conditions if you do not have one, apply to all fee disputes.

Contact

Credex Healthcare LLC, 5011 Gate Parkway, Building 100, Suite 139, Jacksonville, Florida 32256.

info@credexhealthcare.com

833-477-1261